 Terms and conditions Entropitor BV
🇳🇱 Dutch version / Nederlandse versie →1. General
Without prejudice to the application of any special conditions in a separate written agreement, these are general conditions apply to every quotation, order form, sales or purchase agreement between Entropitor BV, with registered office at Albrechtplein 2, box 102, 3000 Leuven BE1005.983.535 (hereinafter “Entropitor”) and its customer (hereinafter the “Customer”). The Customer is the natural person or legal entity entering into this Agreement.
The Agreement takes precedence over the customer's general and/or other terms and conditions, even if they stipulate that they are the only ones that apply. Deviations from the Agreement are only possible after prior written permission from Entropitor.
Entropitor reserves the right to change the provisions of the Agreement. Amended provisions are always announced in writing via the Entropitor website and apply to the Agreements existing at the time of the amendment. If the customer does not agree with the change, the customer is entitled to cancel the Agreement in writing and free of charge within 1 (one) month after the change.
The Customer is deemed to fully and irrevocably agree to these general terms and conditions by the mere fact of the order placed by him.
If a provision of these general terms and conditions is unenforceable or contrary to mandatory law, this will affect the validity and enforceability of the other provisions of these general terms and conditions. In such case the disputed provision will be replaced by an enforceable and legally valid provision that is as close as possible to the purpose of the original one provision.
2. Conclusion of Agreements
All price lists, offers, and contract proposals from Entropitor are non-binding, provided for informational purposes only, and do not create any obligation for Entropitor.
The agreement will be considered concluded only after the payment of the placed order.
3. Description of the Services and Goods to be Delivered
The services of Entropitor are intended to provide the customer with information by offering and providing workshops, either online or in person, as well as by providing information via paper, electronic, or non-material carriers, the internet, or by providing software and all related services. These services are collectively referred to as the 'Products.'
Entropitor takes all reasonable measures to provide the customer with the most complete and accurate Products possible, but no guarantee is made in this regard.
A description of the Products to be delivered is included in the order form that Entropitor sends to the Customer after the order has been placed and paid for.
Notwithstanding the provisions in these general terms and conditions, the Customer acknowledges and accepts the technical limitations, warranty limitations, and any other remarks or reservations as specified in the offer, the order form, and/or any separate agreement between Entropitor and the Customer.
Unless required by law, the documentation provided by Entropitor may not be reproduced, translated, adapted, or stored in any form or by any means (including, but not limited to, electronic or mechanical means) without the prior written consent of Entropitor.
4. Right of Withdrawal
Since the customer concludes a distance contract through the Entropitor webshop (by purchasing one or more Products), the customer has the right to exercise their right of withdrawal within 14 (fourteen) days after the conclusion of the agreement.
If the customer starts the performance of the agreement within the statutory withdrawal period, they are deemed to have waived their right of withdrawal.
If the customer wishes to exercise their right of withdrawal, they must notify Entropitor in writing within the specified period via contact@entropitor.com. Entropitor will confirm that the Product has not been started. After this confirmation, Entropitor will refund or credit the customer the amount paid (i.e., the price of the product) within 14 (fourteen) days of receiving the notification of withdrawal.
5. Prices and Payment
The goods and services are invoiced at the prices and conditions stated on the order form and on the website. Unless explicitly stated otherwise, the prices displayed by Entropitor include VAT.
If additional costs, such as shipping or administrative fees, are charged, these will be indicated on the order form and communicated before any payment is requested.
Changes by the customer after the initial order will only be carried out if (i) Entropitor expressly agrees to them; and (ii) the customer accepts that Entropitor may pass on all additional price adjustments and costs to the customer.
6. Delivery and performance
Entropitor will take all reasonable measures to deliver the ordered Products on time. If delivery deadlines are mentioned, they are for informational purposes only and do not constitute a binding obligation for Entropitor. Entropitor reserves the right to make partial deliveries. Delays in delivery cannot give rise to penalties, compensation, or cancellation of the order.
In the event of non-delivery of the Products, any advance payments made by the customer will be refunded without interest or other compensation.
Delivery can never take place before the full payment of the order.
7. Inspection, Complaints, and Warranty
Unless otherwise required by mandatory law or agreed upon, complaints must be reported within one month of the delivery date.
Complaints regarding the services provided can be emailed to:
Entropitor BV
Albrechtplein 2, bus 102, 3000 Leuven
contact@entropitor.com
8. Liability
Except for the explicit obligations entered into by Entropitor under the Agreement, Entropitor’s liability is limited to the liability imposed by mandatory law. If Entropitor (including its employees) is liable towards the Customer for any reason, Entropitor is only liable for (material and physical) damage caused as a result of the performance of the agreement, if and to the extent that such damage was caused by its gross negligence, intent, or fraud. For other errors, Entropitor is not liable.
Unless expressly agreed otherwise, Entropitor cannot be held liable for any direct or indirect damage arising from occasional malfunctions of the platform, or if data is lost for any reason.
If Entropitor’s liability is upheld, Entropitor is only obligated to refund the price paid.
The Customer indemnifies Entropitor against any claims from third parties who suffer damage in relation to the execution of the agreement, and where the cause of such damage is not attributable to Entropitor.
9. Applicable Law and Competent Court
All agreements to which these general terms and conditions apply are exclusively governed by Belgian law. Unless otherwise required by mandatory law, any disputes between the parties regarding agreements governed by these general terms and conditions fall exclusively within the jurisdiction of the courts of Leuven.
10. Intellectual Property Rights
Unless provided by law, the Products and their content may not be reproduced, translated, adapted, modified, reproduced, or stored in any form or by any means, nor may they be communicated or made available to the public in any form or by any means (including, but not limited to, electronic or mechanical means) without the prior written consent of the rights holder or Entropitor.
11. Data Protection
The customer’s data will be included in the file of Entropitor. This data will be used for information or promotional campaigns related to the Products offered by Entropitor and/or in the context of the contractual relationship between the customer and Entropitor. The customer’s contact details may, with the customer’s explicit consent, be shared with third parties (business partners, subsidiaries) for direct marketing purposes. Without explicit consent, the data will not be used or disclosed for such purposes.
In the context of the contractual relationship, the customer’s data will only be processed by Entropitor and its appointed processors, with whom the necessary contractual agreements have been made.
Entropitor will make reasonable technical and organizational efforts to protect and secure the data against accidental or unlawful destruction, accidental loss, modification or access, or any other unauthorized processing of personal data, taking into account the state of the art. Data that is no longer needed or useful will be deleted.
The customer can always request access to, correction, deletion, or transfer of their data and can object to the use of data for direct marketing. This request is free of charge, except where a request for additional copies is made within six months, in which case Entropitor has the right to charge a reasonable fee to cover administrative costs.
Further information can be found in Entropitor’s Privacy Policy.
12. Non-Transferability
The customer may not assign the Agreement to a third party without the prior written consent of Entropitor.
13. Force Majeure
Neither party can be held liable for delays or failures in the performance of the Agreement if such delays or failures result from events or circumstances beyond the control of either party, which are unforeseeable and cannot be avoided (e.g., technical failures, illness among Entropitor’s staff, telecommunications issues, business disruptions, or shortages from Entropitor’s suppliers).
Under penalty of forfeiture, the party wishing to invoke such events or circumstances must notify the other party in writing as soon as possible, make every effort to minimize the duration of such events, and notify the other party in writing once these events or circumstances have ceased. If such events or circumstances last for more than 3 (three) months, either party may terminate the Agreement by registered letter, without any damages being owed.
Version: December 1st, 2024